My account is blocked

I acquired an e-mail telling me to verify my account. I used to be stunned as I hadn’t logged in to my account for greater than 6 months.

Inspired by your message that “it wouldn’t take me greater than two minutes to confirm it”, I decided to do so. I took a photo of my passport, uploaded it, crammed in the brief questionnaire, and once I obtained to the verification of my residence tackle, he requested me for a bank statement or an electrical energy or fuel bill, or the census certificates. I send them the financial institution statement they usually inform me that it’s no good, that they want my tackle in it. I send them a cell phone invoice, no good, the census registration certificates, no good either… their response is that it needs to be at most three months previous. The problem is that I stay in a rented house, and the electricity and fuel are paid by my landlord, and the bank statements do not present my personal handle, I’ve sent them a document with my financial institution details and handle, they usually inform me that it is no good, that the final actions made have to be proven. Once I ship them my census certificates, they say that it is no good also as a result of it’s dated June 2022. The issue is that, in the nation where I stay, there isn’t a embassy, and it takes 1 to 3 months to get this doc. So I discover myself with blocked money (not too much, fortuitously) that I can neither transfer nor withdraw. I’ve spent more than an hour preventing over the chat with two brokers and there has been no method they will remedy anything, they are saying that these are requirements of the European Union.

Any answer? Or do I lose my cash?

I will undoubtedly delete my Binance account if I discover a answer, what a disappointment.